Customer Based Service Management System
 
 
Service departments are like assembly plants.  Capacity is maximized when combinations of systems are all working well in unison: engineering systems, quality control systems, parts supply systems, sales systems, production control systems, etc.

At OCD Consulting, we view a service department as a collection of three operating systems: management, selling, and production.  For efficiency to be maximized, each system must be functioning properly.  Our Customer Based Service Management System is designed to help dealers reach this goal. 


 

 When we bring CBSMS to a dealership we do so with these objectives:

    Maximize customer loyalty.

    Increase capacity utilization.

    Raise the effective selling rate.

   Generate more hours per retail repair order.

 

CBSMS is unique to the industry and no other system can yield a higher return on your investment.
 

Service Capacity Simulator

You can find out just how well your own service operations are performing by using our Service Capacity Simulator.  The Simulator is available for download.
Please click here to go to the Download Page.

Recent Service Operation Articles

Would you like to view our most recent service operation articles?  Click on the links below:

The Myths of Service Operations – Learn why conventional thinking can lead you astray when running your shop.

They Shoot Technicians – Don’t They? – If you’ve been blaming your technicians for you poor efficiency and profitability, think again, your may be pointing the finger in the wrong direction.

The Presentation is Everything – Saying the right words at the right time can turn a negative into a profitable positive.  Learn how to get the commitment to repair up front and increase profits and CSI.

 

 

Meet John Sheriff

Director of Service Consulting

John Sheriff has a national following of satisfied dealer clients who have seen their profits go up with his hands-on, and inspired teaching style.  John puts his experience from both the wholesale and retail environment to work for you by showing your service team how a straightforward approach to customer service can improve profits and CSI.  John’s “open drive” method of selling will increase business volume and gross profits.  His “three points of sale” system keeps efficiency high and technicians happy.  The OCD Customer Based Service Management is unique to the industry and no one can deliver it to your service drive better than John Sheriff.