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Because
their businesses are growing, many dealerships are evolving from a
“sole proprietorship” management philosophy to a “team”
approach. Dealers are
realizing that their dealerships are just too big for any one
person to control all aspects of the operation. This evolution can be difficult for many reasons.
First, in delegating responsibility and authority, many
dealers feel they are giving up control of their businesses.
Managers may not be trained or ready to accept
accountability for the company’s bottom-line performance.
Many times, the people being asked to take up the task are
not being given the right tools to do the job.
OCD Consulting’s Customer Based Management System has
been designed to help dealers meet these and other challenges.
The
Executive Management Team Job Descriptions for a Customer Based
Company are provided here for your consideration and use.
They define the responsibilities and duties managers must
accept in a Customer Based System. They are intentionally broad in scope and are written to promote
both collective and individual accountability.
Defining roles is just one of the seven elements of our
Customer Based Management System. Contact
us now to find out more about how Customer Based Management
Systems can help you improve your bottom line.
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